Tangshan Xingdou Road and Bridge Machinery Co., Ltd.
SERVICE CONCEPT
Service concept
Respect customers, understand customers, continue to provide products and services that exceed customers' expectations, formulate suitable plans according to customers' individual needs, carry out production, and provide model engineering services when equipment enters the market,
Be a constant partner to customers. This is the service concept that we have always adhered to and advocated.
01
Improve the service system, strengthen the pre-sale, sale, after-sales service, to customers in the use of goods in a timely manner to help solve various problems, so that customers feel convenient.
02
Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of the company's after-sales service.
03
Establish all customer-oriented mechanisms. Among them, the establishment of various institutions, the reform of service process, etc., should be based on customer needs and establish a rapid response mechanism to customer opinions.
04
Three elements of customer satisfaction: product satisfaction refers to the customer's satisfaction with the quality of the product; service satisfaction refers to the customer's positive attitude towards the pre-sale, in-sale and after-sales service of the purchased goods; your satisfaction is my will!
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